FAQs

How do I place my order?

1. Finish adding items to your shopping cart
2. You may choose to process your payment through our checkout which features several secure options like Google Pay, Shop Pay, Visa, American Express, Mastercard, and PayPal.
3. If you wish to continue on our website with a credit card then click on “View Cart and Checkout” or the cart icon button in the top right corner.
4. To access the other methods of payment, click "more payment options" under the Shop Pay button. 
5. You will then be transferred to the "Customer information and Shipping address" page.  We would appreciate all of the information requested, in case we need to contact you about your order.  

• Email address
• Name
• Address
• Phone number

1. If you have a valid discount code, you may enter it in the "Discount" field located on the right said of the screen.  Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
2. Please make sure you have input the delivery address correctly, especially if it is different from your billing address.  Once everything is completed, click on “Continue to Shipping.” 
3. Next, you will need to enter in your payment details.  You will have the option of indicating that the shipping and billing details are the same.  Please take a moment to examine and confirm.  
4. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department by sending us an email at help@makepetshappy.com.

What if there are items missing or incorrect products when I receive my order?

• For missing or wrongly shipped items, please contact us at help@makepetshappy.com.  Please quote your transaction reference number (Order #) and provide us with proof (image file size should be below 1MB) and we will be more than happy to resend you the correct item with no extra cost. 

How do I know that my order has been successfully submitted?

• You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

• You may contact us via help@makepetshappy.com to request a change.  But we politely ask for your patience as it make take a few days for a refund, if needed, to be processed. 

How do I add items to my cart?

To add items to your cart:

1. Navigate to the page of the item you are interested in and then choose your preferences and amount of the item. Click the “Add to Cart” button. 

1. Enter the quantity of the item that you would like to order using the "Quantity" symbols ( - or + ) After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I view what’s in my shopping cart?

• To view the contents of your cart, click on the Cart icon located on the top right corner of the website page. Once you click on this icon, you can see the complete list of items you are purchasing.  

How do I remove items? 

• Remove items by clicking the ( - ) symbol on the quantity listing of that particular item.

What are the recommended browsers for this site?

• Google Chrome, Safari, Firefox, Internet Explorer

What are your payment options?

How do I make payments using PayPal?

• After you have filled out the proper contact and shipping information click "Continue to shipping." On this next page you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

How do I use a discount code?

• To use a promotional code, please follow these steps:

1. In the right column of the "contact and shipping," page you will see "Discount code" at the top right of the webpage.
2. You need to input the discount code and then click apply.  You need to verify if the discount has been applied and is valid by seeing it applied to your total purchase price listed below.

When can I expect to receive my shipment?

• Most of the smaller and lighter orders are shipped through USPS and are in your hands within a few days.  Our larger items ship through FedEx within 1-5 days and UPS within 3-7 days. 

How can I track my order?

• An order number will be immediately provided after purchase in an email.  Once the warehouse pulls that order, within hours up to a day, that order number is linked to your packages' tracking number.  An email will be provided to you in your Shipping Confirmation email.  You may use the number and track your order at www.17track.net.

What are your shipping rates?

• We have a fixed and promotional shipping rate of $5.99 USD, to all destinations worldwide.  The $5.99 also covers taxes on that item. ( Rates may be different) 

Which countries do you ship to?

• Currently, we do ship worldwide.  But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order.  To know more about our destination listings, contact us via help@makepetshappy.com

How can I change my Shipping Address?

• Changing of address is only allowed on or before 7:00pm (CST/USA) on the same day of placing an order. You may contact us via help@makepetshappy.com to request for such changes.

Can I deliver to another address, other than my card billing address?

• Yes, it is possible. Make sure the delivery address and contact information are in the proper place and kindly input a message at the checkout. 

How is my order shipped?

• Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

What is your return & exchange policy?

• Please refer to our Return Policy relating to returns.  Our customers are priority.  We appreciate your business and want to make your experience with Make Pets Happy a delightful and memorable one.   Send your grievances to help@makepetshappy.com and we will reply to your inquiry as soon as possible.

How to return your item? 

•  Email help@makepetshappy.com about your inquiry. 

What is your cancellation policy?

• Cancellation of your order is allowed on the same day before 7:00pm (CST/USA) After that time, cancellation will no longer be possible and a refund can take up to 10 days.  You may contact us via help@makepetshappy.com to request for cancellation.

Is ordering online secure?

• Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Is it safe to use my credit card on your website?

• To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

• Any information that you share with us is private and confidential.  At no point will we share, rent, or sell your personal information without your consent, except as required by law.